FAQs

 

FREQUENTLY ASKED QUESTIONS

 

ORDERING

How do I place an order?

Ordering Online is both easy and convenient. Just follow these simple steps

1. Log in or Register as a user by clicking here. Once you have registered you can access the wide range of sports nutrition products at competitive wholesale prices. Simply find the item you want and add it to your shopping cart. A pop up will then enable you to choose the quantity you want to order. Then you can choose to continue shopping or proceed to checkout.

2. When you have finished adding items to your shopping cart, enter a promo code if you have one. After that, click the "Checkout" button to proceed to the next step

3. As a registered customer, you will benefit by creating a personalised account which keeps track of your order history and saves your billing and shipping information for easy future ordering!

4. As a registered customer, your desired shipping address will be pre-filled at checkout. However, if you wish to change your shipping address for your order you can do so at checkout.

5. We accept all major credit cards and PayPal. Below the payment information you will have another chance to enter a coupon/promo code if applicable.

6. You can review your order and add a shipping note if you like.

7. Once you are ready to purchase, click the "Submit Order" button and then you will be directed to a page confirming your order. You will also receive an email within 1-2 minutes with your order reciept and summary. As soon as you submit your order, we will process and ship your order as soon as possible! 99.9% of orders are shipped within 24 hours.

 

How can I pay?

Credit Cards.

Fitness Vending accepts Mastercard, Visa and American Express as well as Debit Credit Cards if your bank allows online purchases with it.

PayPal.

PayPal is another checkout method available to Registered customers of Fitness vending, the PayPal choice will be available at checkout. You may either create a PayPal account or use an existing PayPal account to complete the transaction.

Direct Deposit / Bank Deposit. Please contact our team to place your order over the phone.

Business Credit Account.

Yes. If you wish to utilise your authorised Business Credit Account to pay for your order then you can do so. If you select this payment option at checkout it will be necessary for us to check that your account is in order and that there is sufficient credit available on your account to complete your order. Once you have selected this payment option, a message will appear on screen to advise you that the credit balance check is underway. Please do not exit the checkout until this process is complete. If you do not have an authorised Business Credit Account with Fitness Vending then you can download an Application Form here.

Phone orders.

To order by phone, have your order ready along with your credit card number and expiration date. Then call us on 0451 820 548 or 0414 700 687 anytime between 9AM to 5PM weekdays and we will be happy to help.

What's your bank / direct deposit details? To order by Direct Deposit, simply complete the store checkout process then, when asked for payment method select the "Direct Deposit" option for payment method. Complete your order. After your order is confirmed, please deposit funds into our bank account and use your ORDER # as the reference. Without the order number as a reference there may be delays matching payment to the correct order.

BSB - 033 364

ACCOUNT NUMBER - 825 514

REFERENCE - Your order number

 

What happens when I complete an order?

After submitting your order online, you'll receive an initial confirmation email with your order details. Once your payment clears and despatch information is available we'll email you an order tracking number and your goods should then arrive within 2 to 5 business days depending on your delivery location.

 

SHIPPING

 

How long does shipping take?

Most customers receive their orders in 2 to 5 business days!

As long as:

1. You order before 2pm Monday - Friday (AEST)

2. You use a payment method with instant clearance, like Paypal, Credit Card or authorised business credit account If you have used an alternate payment method: Orders payed via Bank Transfers and other methods that do not clear instantly may delay the shipping of your order. To get your order as fast as possible, please use Credit Card, PayPal or authorised business credit account during checkout online.

3. Your delivery address is not in a remote location. Please note that deliveries to WA / NT and FNQ may take longer than normal deliveries.

 

How much does delivery cost?

If your order is over $500 (inc GST) then delivery is FREE of charge to most locations across Australia. Please note in some remote and regional locations there is a $10 Freight surcharge irrespective of order value. 

 

How do I track my order?

We will ship your order with one of two courier services. We choose your courier based on which Company will get your order to you the fastest. You can easily track your order status with the tracking number and courier details provided in our despatch notification we send to you.

 

My order arrived but there is a problem.

If you receive the wrong item, your order has been damaged or there is some other issue that you need assistance with, please contact us without delay.

 

Do you ship internationally?

No at this time we are unable to ship outside of Australia